Active Directory Support Engineer (M/F)

Remote, Portugal

Knower™ Tech is a brand belonging to the Wellow™ Group that aims to match qualified professionals with the market.


In this role, your responsibilities will include:

  • Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers;
  • Provides support via telephone, written correspondence, and electronic media;
  • Works independently with limited supervision;
  • May provide technical training, coaching and mentoring to other engineers;
  • May act as substantial technical resource in certain product areas. 
  • 2-3 years related experience required;
  • Solid understanding of standard computer science concepts required;
  • Knowledge of personal computers, relevant operating systems, applications, and/or languages required;
  • Knowledge of personal computer architecture and networking required;
  • Solid understanding of technical support issues required;
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;
  • Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required. Programming and debugging skills preferred;
  • Associates degree in a technical field preferred, or an equivalent combination of education and experience required.


Essential Experience:

  • Monitors and maintains Windows Server operating system and additional server components;
  • Monitors and reviews system logs and detects and troubleshoots problems;
  • Experience in troubleshooting technical problems involving software and operating systems;
  • Solid knowledge on Active Directory and Active Directory administration and troubleshooting - Authentication protocols (NTLM, Kerberos), etc.;
  • Azure Active Directory / Office 365 and overall Cloud Services;
  • Solid foundation and background in several Microsoft products and technologies.

What we offer:

  • Salary package and contract compatible with experience and ambitions
  • Benefits (day off on birthday, health insurance, extra vacation days, admission kit, various get-togethers, etc.)
  • Training plan and continuous learning environment
  • Skills development opportunities
  • Excellent work environment