Active Directory Support Engineer (M/F/D)

Remote, Portugal

Unfortunately, the deadline for this job has expired.




Knower™ Tech is a brand belonging to the Wellow™ Group that aims to match qualified professionals with the market.

 

In this role, your responsibilities will include:

  • Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers;
  • Provides support via telephone, written correspondence, and electronic media;
  • Works independently with limited supervision;
  • May provide technical training, coaching and mentoring to other engineers;
  • May act as substantial technical resource in certain product areas. 
  • 2-3 years related experience required;
  • Solid understanding of standard computer science concepts required;
  • Knowledge of personal computers, relevant operating systems, applications, and/or languages required;
  • Knowledge of personal computer architecture and networking required;
  • Solid understanding of technical support issues required;
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;
  • Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required. Programming and debugging skills preferred;
  • Associates degree in a technical field preferred, or an equivalent combination of education and experience required.

 

Essential Experience:

  • Monitors and maintains Windows Server operating system and additional server components;
  • Monitors and reviews system logs and detects and troubleshoots problems;
  • Experience in troubleshooting technical problems involving software and operating systems;
  • Solid knowledge on Active Directory and Active Directory administration and troubleshooting - Authentication protocols (NTLM, Kerberos), etc.;
  • Azure Active Directory / Office 365 and overall Cloud Services;
  • Solid foundation and background in several Microsoft products and technologies.

What we offer:

  • Salary package and contract compatible with experience and ambitions
  • Benefits (day off on birthday, health insurance, extra vacation days, admission kit, various get-togethers, etc.)
  • Training plan and continuous learning environment
  • Skills development opportunities
  • Excellent work environment

 

WE SAY HELLO TO EVERYONE!

 

We believe that talent overcomes age, gender identity, ethnicity, political or religious orientations, it overcomes barriers of expression, educational levels and physical limits. Our commitment is to the merit of those who seek to be a better version of themselves every day! For this reason, we seek to ensure that our recruitment and selection process is inclusive and respects the individuality of each person, creating a healthy and happy experience for those who come across us. Learn more about our commitment at www.wellowgroup.com!